Disclosure of Insurer Relationships and Our Broker Compensation

How we are paid for the services we provide

Insurance companies provide us with compensation (“commission”) annually for both new and renewal business. This commission is paid annually as a percentage of your overall premium, or as a separate fee arrangement with you, the client. Should there be an increase in the commission we receive from your insurance company, or any other material change that impacts commission, we will notify you directly. The company amounts and range of commission varies across insurance companies and class of business.

Personal Insurance–Automobile Commissions

Some of the insurance companies we work with provide us additional compensation through Contingent Profit Commission (CPC). Payment of CPC generally depends on a combination of growth, profitability (loss ratio), volume, retention and increased services that we provide on behalf of an insurance company. It’s based upon our entire portfolio with that insurance company and not on individual policies. CPC isn’t guaranteed.

For detailed information on CPC, please visit your insurance company’s website.

Cowan Insurance Group is affiliated with Fountain Street Finance Incorporated through common ownership which operates under separate management.

Your Rights and Responsibilities

At Cowan Insurance Group we’re committed to protecting your rights as consumers. These include the right to privacy, to be fully informed and treated with respect, and to have timely claims handling and complaint resolution. As a consumer, you also have important responsibilities under the insurance contract. You’re responsible for understanding your needs, asking questions, and providing accurate information to your broker and insurer.

You can read more about your rights and responsibilities on the Insurance Bureau of Canada’s website: Code of Consumer Rights and Responsibilities.